Ms. Norman joined in 2012. She previously spent four years as a healthcare researcher at OTR Global and, prior to that, was a manager at Covance, a leading biopharmaceutical clinical research organization. Ms. Norman developed and managed programs that preserve insurance coverage and improve patient access. She developed solutions to assist with complex coding and reimbursement issues for various settings of care, implemented patient access programs, addressed payer issues, and conducted reimbursement trainings. Ms. Norman has a BA in Psychology from San Diego State University and a Masters of Social Welfare from UCLA.